Refund policy

The short version

Digital files cannot be returned, so we do the next best thing: every paid product carries a free preview of the real file, and we refund without argument when something is actually wrong.

We refund, no questions asked, when

• The file will not open, is corrupted, or is not the product described
• You were charged twice for the same order
• Your payment went through but no download link was ever issued
• You bought the wrong product and have not downloaded the file yet

In these cases, email us with your order reference and we refund to the original payment method.

We usually cannot refund when

• You have already downloaded the file and simply changed your mind
• The product is not what you assumed, but matches its description, overview and preview
• You expected a format we do not list on the product page

This is why every product page carries a real extract rather than a marketing summary — please read it before paying.

How to request one

Email hello@lemdigitals.com from the address you used at checkout, with your order reference (it looks like LEM-XXXXX-XXXXXX) and one line on what went wrong. You do not need to write an essay.

How long it takes

We answer refund requests within one working day. Once approved, Paystack card refunds take 5–10 working days to appear, depending on your bank. Bank-transfer refunds are sent back to the account the funds came from, normally within 3 working days.

Coupons and discounts

Refunds are for the amount you actually paid. If you used a coupon, the discounted amount is what comes back, and the coupon use is released so you can use it again.

Chargebacks

If something is wrong, tell us first — we will almost always resolve it faster than a chargeback will. Raising a chargeback without contacting us suspends the download link while the dispute is open.